Shadenfreude, pleasure derived from the misfortunes of others, is not necessarily something we’d all claim to enjoy – but it has deep roots. Research based on our smiling muscles shows this is an automatic response in people. And it gives insights into lack of empathy.
If you use your smartphone in a meeting or at lunch you may be underestimating how much people object to it. 78% say texting during a business meeting is unacceptable. 20% said even having your phone out at a business lunch was rude.